Legal
Effective: May 1, 2026 · Last updated: May 1, 2026
ShiftSee is a platform that connects businesses with shifters. We're not your employer. We don't take a position on whether you're a contractor or an employee — that's between you, the business you work with, and your accountant. We handle payment processing through Stripe. We don't verify identity beyond what Stripe requires for payouts. We charge 10% on both sides per shift. We can close accounts for abuse. Disputes go to Delaware arbitration (unless your local consumer law says otherwise).
The detail is below. If you're reading it, you're careful. We respect that.
SHIFTSEE, INC. — TERMS OF SERVICE. Effective Date: May 1, 2026.
These Terms of Service ("Terms") govern your access to and use of the ShiftSee platform, mobile applications, website, and related services (the "Platform"), operated by ShiftSee, Inc. ("ShiftSee," "we," "our," or "us").
By creating an account or using the Platform, you agree to these Terms in full. If you do not agree, you may not use the Platform.
ShiftSee, Inc. · 1111B S Governors Ave STE 37819 · Dover, DE 19904, USA · support@shiftsee.com
ShiftSee is a neutral online marketplace that provides technology tools enabling adults to connect for temporary, project-based, and shift-based work arrangements.
ShiftSee is not:
ShiftSee does not hire, fire, discipline, supervise, manage, or control Users. Users independently determine the terms and conditions of their interactions, including rate, duration, scope of work, and classification.
To use the Platform, you must be 18 years of age or older, have the legal capacity to enter into contracts, and not be barred from using the Platform under applicable law. The Platform is strictly 18+ worldwide. No minors may use ShiftSee under any circumstances.
Users are solely responsible for:
What we do:
What we do not do:
Users are solely responsible for any verification beyond Stripe's payment-related identity verification. Any ratings, reviews, shift counts, or history shown on a User profile are derived from Platform activity and are not independently verified by ShiftSee.
ShiftSee does not screen for work authorization, visas, or immigration eligibility. Users are solely responsible for ensuring that they are legally permitted to work in the jurisdiction where work is performed, anyone they engage is legally permitted to work, and no engagement violates immigration, visa, permit, or labor restrictions. ShiftSee is not responsible for any unauthorized work, misrepresentations, violations, or consequences related to immigration or work eligibility.
Users determine their own legal classification (e.g., independent contractor, business, worker, employee). ShiftSee does not classify Users and takes no position on classification questions. ShiftSee provides exportable shift records that Users may use for their own classification, tax, and payroll purposes.
ShiftSee charges 10% from the Business and 10% from the Shifter per completed shift.
Example (6-hour shift at $20/hour):
Standard Stripe Connect processing fees (2.9% + $0.30 per transaction, as set by Stripe) also apply.
Payments are facilitated exclusively through Stripe, Stripe Connect, or other approved processors. Users agree to the processor's separate terms. Users are responsible for processing fees, payout fees, currency conversion costs, chargebacks, reversals, holds, and delays caused by financial institutions. ShiftSee is not liable for processor errors or delays.
ShiftSee does not calculate, withhold, or remit taxes; provide payroll services; administer benefits; file government forms; calculate statutory deductions; or provide financial, tax, legal, or compliance advice. All tax, payroll, benefits, regulatory, compliance, filing, reporting, and employment obligations are 100% the User's responsibility. ShiftSee is not a tax agent in any jurisdiction.
Users may not use the Platform for any activity that is illegal, dangerous, harmful, fraudulent, regulated, or prohibited in their jurisdiction, including but not limited to drugs or controlled substances; gambling or sweepstakes; sex work or adult entertainment; pornography; human trafficking or forced labor; violence, threats, harassment, or abuse; fraudulent misrepresentation or identity theft; unsafe or hazardous work that violates occupational safety law; unlicensed professional services (medical, legal, financial advisory, engineering, pharmaceutical); multi-level marketing or pyramid schemes; debt collection or repossession; private investigation or surveillance; political canvassing or partisan electoral activity where prohibited; firearms beyond licensed contexts; any work requiring a license, permit, or certification the User does not possess; any work prohibited by local, state, provincial, or federal law.
ShiftSee is not a party to any agreement between Users. ShiftSee does not guarantee work availability, guarantee worker availability, mediate disputes (except as described in §22), supervise Users, ensure quality of work, ensure payment beyond processor capabilities, or guarantee accuracy of User-supplied information. All agreements, negotiations, responsibilities, and liabilities lie with the Users.
ShiftSee may collect, store, log, analyze, and retain data associated with Platform usage, including messages, time logs, shift data, location metadata, behavioral analytics, device identifiers, and security logs. Retention is handled under the Privacy Policy, which specifies retention periods by data category.
ShiftSee uses automated ranking, scoring, matching, fraud-detection, and machine-learning systems ("AI Systems") to match businesses and shifters, detect fraud and abuse, analyze reliability metrics (lateness, cancellations, no-shows), maintain Platform trust and safety, and produce analytics.
Users acknowledge that AI outputs may be incomplete, flawed, inaccurate, or biased; AI Systems may categorize, score, or rank Users; AI outputs are informational only and must not be relied upon as advice; ShiftSee is not liable for decisions made by Users based on AI outputs; Users waive claims relating to AI Systems to the fullest extent permitted by law; Users must independently verify all information.
Where applicable law grants rights to object to automated decision-making (including GDPR Article 22 and BC PIPA provisions), Users may exercise those rights as described in the Privacy Policy.
The Platform, including its code, design, text, graphics, logos, and trademarks, is owned by ShiftSee or its licensors and is protected by copyright, trademark, and other intellectual property laws.
Users retain ownership of content they submit to the Platform (profile information, photos, messages, reviews). By submitting content, Users grant ShiftSee a worldwide, non-exclusive, royalty-free license to use, display, reproduce, and distribute that content for the purpose of operating the Platform.
If you believe content on the Platform infringes your copyright, send a DMCA takedown notice to: ShiftSee DMCA Agent, ShiftSee, Inc., 1111B S Governors Ave STE 37819, Dover, DE 19904; dmca@shiftsee.com. Notices must include identification of the copyrighted work, identification of the infringing material, your contact information, a statement of good faith belief that the use is unauthorized, a statement under penalty of perjury that the information is accurate and you are authorized to act, and your signature.
Users agree to indemnify, defend, and hold harmless ShiftSee, its affiliates, directors, officers, employees, and agents from any claims, losses, damages, or costs (including reasonable attorney fees) arising from their use of the Platform, disputes between Users, their conduct or omissions, violations of these Terms, tax/payroll/immigration/licensing/compliance obligations, and any damages resulting from interactions with other Users. This indemnity excludes claims arising from ShiftSee's gross negligence or intentional misconduct.
The Platform is provided "AS IS" and "AS AVAILABLE." ShiftSee disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Use the Platform at your own risk.
To the maximum extent permitted by applicable law: ShiftSee's total aggregate liability to any User is limited to $100 USD; ShiftSee is not liable for indirect, special, incidental, punitive, or consequential damages; ShiftSee is not liable for lost wages, lost opportunities, payment disputes, or any employment-related claims. Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, these limitations apply to the maximum extent permitted by local law.
ShiftSee may suspend, limit, restrict, deactivate, or terminate any User account at any time, for any reason or no reason, with or without notice, and without liability. Users may terminate their accounts at any time through in-app settings or by emailing support@shiftsee.com.
License. ShiftSee grants a limited, revocable, non-exclusive, non-transferable license to use the mobile application for personal or business use consistent with these Terms.
App store requirements. These Terms supplement, but do not replace, the Apple App Store and Google Play Store terms. Apple and Google are not responsible for maintenance, support, warranties, claims, or compliance relating to the Platform.
Updates. ShiftSee may update, modify, restrict, or discontinue the mobile app at any time.
Location data. Use of the mobile app may involve collection of GPS or device-based location data for time tracking, fraud prevention, and operational purposes. Users may disable location access in device settings, but doing so may impair Platform functionality (including clock-in/clock-out).
ShiftSee is committed to making the Platform accessible to Users with disabilities. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard. If you encounter accessibility issues, contact accessibility@shiftsee.com and we will work to address them.
Governing law. These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles, except where mandatory local consumer protection law requires otherwise. Users in the European Union, United Kingdom, Canadian provinces, and California may have additional rights under their local consumer protection laws, and nothing in these Terms waives those rights.
Arbitration. Except where prohibited by applicable law, all disputes between a User and ShiftSee must be resolved via binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration will take place in Delaware or via videoconference at the User's option. Users in jurisdictions where mandatory arbitration is not enforceable may pursue disputes through their local courts.
No class actions. To the extent permitted by applicable law, Users waive the right to participate in class actions, representative actions, collective actions, mass arbitration, or jury trials. Only individual arbitration is permitted.
ShiftSee may update these Terms at any time. Material changes will be communicated by email or in-app notification at least 14 days before taking effect. Continued use of the Platform after the effective date of any change constitutes acceptance of the changed Terms.
This section governs all shift-related behavior and is binding on all Users.
Businesses and Shifters agree on the hourly rate (or per-shift rate, where applicable) prior to confirming a Shift. ShiftSee does not set, mandate, recommend, or guarantee rates. Users alone are responsible for ensuring any agreed rate complies with local minimum wage and labor laws.
All hours must be recorded via in-app or web-based clock-in and clock-out. Manual entry, off-platform timekeeping, or retroactive time declarations are prohibited. Shifters may not clock in after the Shift has ended under any circumstances.
22.4(a) Cancellations 6+ hours before Start Time. Either party may cancel a Shift six (6) or more hours before the Start Time with no penalty to either side.
22.4(b) Business cancels within 6 hours of Start Time. If a Business cancels during the Business Cancellation Window, the Business must pay the Shifter two (2) hours at the agreed rate. ShiftSee's platform fees apply to this payment.
22.4(c) Shifter cancels within 6 hours of Start Time. If a Shifter cancels during the Business Cancellation Window, the Shift is recorded as a "Cancel" on the Shifter's record. No financial penalty is assessed, but repeated cancellations may affect the Shifter's visibility and eligibility for future shifts.
22.4(d) Failure to appear (no-show). If at the Start Time the Shifter is not present, has not clocked in, and has not cancelled beforehand, the Business may cancel without penalty and the Shifter receives a "No-Show" on their record.
A Shifter is late if they clock in after the scheduled Start Time. If a Shifter arrives late, the Business may choose whether the Shifter works the remaining portion of the Shift. ShiftSee tracks: number of late arrivals, average minutes late, and patterns of repeated lateness.
A Shifter who accumulates three (3) No-Shows will be permanently removed from the Platform.
The Business confirms hours; payment is processed automatically through Stripe Connect; Shifters typically receive funds within 1–3 business days (exact timing depends on their bank).
Users must first attempt direct resolution of shift-related disputes. If direct resolution fails, either party may escalate to ShiftSee support, which may review Platform logs (clock-in/out times, messages, location data) and issue a final determination for purposes of Platform records, ratings, and payment. ShiftSee's determination does not constitute legal arbitration of the underlying dispute.
After each completed Shift, both parties may submit a rating. Ratings affect visibility on the Platform. Fraudulent, retaliatory, or abusive reviews may be removed by ShiftSee.
Users may accept multiple Shifts concurrently as long as the Shifts do not overlap in time.
ShiftSee operates in selected jurisdictions and may restrict, suspend, or withdraw service in any location at its discretion.
ShiftSee does not require minimum experience for Shifters. Businesses may set their own preferences and requirements for the Shifters they accept.
Questions about these Terms: ShiftSee, Inc., 1111B S Governors Ave STE 37819, Dover, DE 19904, USA. Email: support@shiftsee.com. Phone: +1 (302) 857-0901.
