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Trust & safety

Trust is the whole product.

ShiftSee connects people with other people. We take that seriously. Here's how we protect everyone on the platform.

Identity verification

Every shifter is verified.

Before you can work a shift on ShiftSee, you complete identity verification. This confirms you are who you say you are, protects the businesses you work with, and makes the platform more trustworthy for everyone. We handle verification through industry-standard third-party providers.

Reputation systems

Work speaks for itself.

Every completed shift on ShiftSee includes a two-way review. Businesses rate shifters. Shifters rate businesses. Patterns emerge over time — and they're public (with privacy protections on individual identity).

Visible on shifter profiles

What businesses see.

  • Star rating (1–5 from all businesses they've worked with)
  • Total completed shifts
  • On-time percentage
  • Cancellation rate
  • Number of no-shows (if any)
  • Roles worked
  • General history (types of businesses)
Visible on business profiles

What shifters see.

  • Star rating from other shifters
  • Total shifts posted and filled
  • Typical rates paid
  • Cancellation rate
  • Reviews from past shifters

Cancellations & accountability

Clear rules, consistently applied.

Privacy

What's public, what's not.

Public
  • First name + last initial
  • City
  • Roles you work
  • Rating and shift count
  • General work history (types of businesses)
Never public
  • Full last name
  • Email or phone
  • Specific addresses
  • Banking information (held by Stripe, not ShiftSee)

Full details in our Privacy Policy.

Dispute resolution

Something went wrong. What now?

Every shift has a "Report an issue" button before, during, and after. Issues include:

What happens when you report: a real human reviews every dispute. We typically respond within 24 hours. For safety issues, we respond within 2 hours during business hours.

We err on the side of protecting the more vulnerable party in any given dispute. In most cases this means the shifter, since the power imbalance tends to favor the business.

Serious violations result in platform removal. Harassment, dishonest no-shows, wage theft, safety violations — any of these get you removed, permanently.

Working conditions

What we won't tolerate.

ShiftSee connects businesses and workers. We're not the employer. But we set the rules for how our platform can be used, and we enforce them.

Businesses agree
  • Pay the agreed rate in full and on time
  • Provide safe working conditions
  • Don't discriminate on race, gender, orientation, age, disability, or any protected class
  • Don't retaliate against a shifter for a rating or review
Shifters agree
  • Show up on time and sober
  • Complete the work as agreed
  • Don't discriminate in choosing businesses to work with
  • Don't harass businesses or other shifters

Violations of either side's agreement can result in suspension or removal.

Reporting & contact

Need to reach us?